5-year warranty on EV chargers from our market-leading manufacturers
Premium EV chargers with long-term reliability, official warranty support, and transparent service.
Warranty is not a promise, but a fundamental quality requirement
An EV charger is a long-term technical investment, so reliability starts with the choice of manufacturer. EVIONOR distributes products from international manufacturers with over 15 years of industry experience, over 2 million chargers sold, and proven market presence.
These manufacturers have created charging solutions designed for long life, continuously updated, and widely used. The warranty is therefore not a separate promise, but a natural part of the high manufacturing quality and the manufacturer's long-term responsibility.
When you choose an EVIONOR charger, you are not buying an unknown device, but a solution backed by a manufacturer that hundreds of thousands of customers across Europe use every day.
What does the 5-year warranty mean?
The 5-year warranty means the charger is covered by long-term protection against material or manufacturing defects under the warranty terms.
5 years of security
Long-term protection against material or manufacturing defects with official warranty support.
Market-leading manufacturer background
Market-leading Scandinavian and Western European manufacturers with hundreds of thousands of installed chargers.
Documented process
Transparent, traceable, and professionally grounded warranty service.
Designed for long-term use
The EV charger is in daily use and communicates with the car, the app, and the electrical grid.
Official manufacturer warranty certificate
Every EV charger purchased from EVIONOR comes with an official manufacturer warranty. The warranty is valid from the date of purchase and is documented by the invoice. The warranty period is 5 years and can be claimed directly from the manufacturer, through any distributor, or via EVIONOR.
How does the warranty process work?
A transparent, step-by-step process from error reporting to resolution.
Error reporting
The customer reports the issue to EVIONOR. It is recommended to attach the invoice, serial number, photo, video, or error message.
Initial technical inspection
We examine whether the error is related to settings, communication, installation, network, or a product defect.
Documentation check
If needed, we request installation-related information, photos, or other documents.
Initiating the warranty process
If the error indicates a product defect, the case is handled according to the relevant manufacturer's or official partner's warranty process.
Repair or replacement
In an accepted warranty case, the manufacturer may provide repair, device replacement, or an equivalent device according to the terms.
What should you keep for warranty service?
Professional installation is not only a safety matter but also a warranty matter. If the charger is not properly installed, a later defect may not necessarily qualify as a warranty claim.
Purchase invoice
Keeping the purchase invoice is essential for claiming the warranty.
Product serial number
The serial number identifies the product in the manufacturer's system — keep it in an easily accessible place.
Installation date and documentation
Installation date, installer's name or company, photos of the installation, and handover documentation.
Error message or error code
In case of an error — photo, video, error message, or error code displayed in the app.
Proof of professional installation
Installation by a qualified electrician and compliance with the manufacturer's installation instructions are conditions of the warranty.
On all our chargers
Frequently asked questions
The most frequently asked questions about the warranty and the warranty process.
Yes, all chargers in the EVIONOR range come with a 5-year warranty. The exact terms may vary by manufacturer and product type, but in all cases, professional installation, proper use, and purchase documentation are important.
As a first step, we recommend reporting the issue to EVIONOR. We will help determine whether it is a settings, installation, network, or product defect, and if needed, initiate the warranty process.
No. The warranty typically covers material and manufacturing defects. Improper installation, external damage, power surges, misuse, or network issues may not necessarily be covered by the warranty.
An EV charger is a long-term investment. The 5-year warranty provides greater security because behind the product stands long-term responsibility and an official warranty process.
In an accepted warranty case, repair, replacement, or provision of an equivalent device is carried out according to the manufacturer's or official partner's warranty process. EVIONOR helps initiate the process and gather the necessary documentation.
Take a photo or video of the error, note the error message or error code, and contact us. Please have the invoice, serial number, and basic installation information ready.
Warranty service can be initiated primarily through EVIONOR — we accompany the entire process. It is also possible through any other official distributor or directly with the manufacturer.
Choose an award-winning EV charger with 5-year warranty
EVIONOR offers EV chargers where quality, technical background, installation considerations, and the warranty process are all equally important.
