Refund policy

We offer a 30-day return policy, meaning you can request the return of the product within 30 days of receiving it.

A product can only be returned if it is in the same condition as when you received it, not worn, not used, its tags have not been removed, and it is in its original packaging. You must also have the invoice or other document proving the purchase.

To start the return process, please email us at: [email protected].

If we find the refund request to be justified, we will send you a return label, along with instructions on how and where to send the product back. We do not accept the return of any product whose return has not been requested in advance.

You can contact us at any time with questions about returns at this email address: [email protected].

Damage and other problems with the product

After receiving the shipment, please inspect it and contact us immediately if the product arrived defective or damaged, or if you received the wrong product, so that we can examine the matter and take the necessary steps.

Exceptions / non-returnable products

Certain types of products cannot be returned. These include, for example, perishable goods (food, flowers, plants, etc.), custom-made products (for example, products made to order or personalized), and personal hygiene products (for example, beauty products). We also do not accept the return of hazardous materials, flammable liquids, and gases. If you have any questions or complaints about a specific product, please contact us.

We are unable to accept the return of products purchased on sale/promotion and gift cards.

Exchange

The fastest way to get the product you want is to return the product you received, and once it has been accepted back, to purchase the desired product again.

14-day grace period applicable in the European Union

Regardless of the above, for products shipped to the European Union you have the right to cancel your order without giving any reason, or to return the ordered product, within 14 days. In this case, the above conditions also apply: the product must be in the condition in which you received it, must not be worn or used, the tags must not be removed, and the product must be returned in its original packaging. You must also have the invoice or other document proving the purchase.

Refund

We will notify you as soon as we have received and inspected the returned product, and let you know whether we have found your refund request to be justified. If so, the refund will be issued within 10 business days, using the payment method you used at the time of purchase. Please note that it may take some time for your bank or card issuer to process the refund and credit it to your account.

If this has not happened by the 15th day after your refund request was accepted, please let us know at this email address: [email protected].